Refund policy

All wall murals in our store are printed on demand, after purchase. We do not hold stock inventory. Because every order goes into production immediately, we do not accept returns or exchanges for change of mind, incorrect size selected by the customer, or personal preference.

We will issue a full reprint or refund if your mural arrived visibly damaged during shipping, there is a significant print defect (color banding, misalignment, blurry print), or the wrong item was shipped due to our error.

We do not accept claims for incorrect size or material selected at checkout, installation damage or errors during application, or color variation between screen display and printed output.

Pre-installation inspection is required. Before hanging any panel, lay all numbered panels on the floor and inspect for alignment, size, and print quality. Once any panel has been partially or fully applied to the wall, the product is considered accepted and no claims can be processed.

To report an issue, contact us within 7 days of delivery with your order number and clear photos of the problem. We respond within 2 business days.