Shipping & Returns

Production & Shipping Times

Every wall mural is printed to order, just for you. Because each piece is custom-produced, please allow time for both production and shipping before your order arrives.

• Production time: 5 business days from the date your order is placed
• Delivery to the US & EU: 7–10 days after your order ships
• Total estimated time from order to delivery: approximately 15 days

Orders are produced and shipped from our print facility in Europe. Once your order ships, you will receive a tracking number by email so you can follow your delivery every step of the way.

What to Expect With Your Order

• Large standard sizes can be trimmed on site for a perfect fit.
• Your mural will be delivered in multiple numbered panels. The number of panels depends on the size and design you choose.
• Install only on solid white or very light, evenly colored walls. Dark or brightly colored backgrounds may bleed through the material and alter the final colors of the mural.
• Due to differences in monitor and phone display settings and lighting conditions, colors on screen may vary slightly from the final printed mural.

Returns & Refunds

Every mural in our store — whether a standard size or a custom order — is printed after purchase, specifically for you. We carry no stock inventory. Because of this, we do not accept returns or exchanges.

We stand behind the quality of everything we produce. If your order arrives damaged, defective, or with a production error on our part, we will make it right — at no cost to you.

Eligible for a reprint or refund:

• Mural arrived visibly damaged during shipping
• Significant print defect (color banding, misalignment, blurry print)
• Wrong item shipped due to our error

Not eligible for a return or refund:

• Incorrect size or material selected by the customer at checkout
• Installation issues caused by improper wall preparation — please review our Materials & Installation Guide before ordering
• Damage caused by stretching the material during installation
• Color variation due to differences between screen displays and printed output

Critical: Installation & Claims Policy

Please read carefully before beginning installation.

• No installation liability. We assume no responsibility for the application process, installation errors, or failure to follow the instructions provided with your order.
• Pre-installation inspection required. Before hanging any panel, lay out all numbered panels on the floor and thoroughly inspect them for pattern alignment, size, and print quality. This is your opportunity to identify any issues.
• Post-installation claims. All issues must be reported before hanging. Once any panel has been partially or fully applied to the wall, the product is considered accepted and no claims can be processed.

How to Report an Issue

If there is a problem with your order, please contact us within 7 days of delivery and include your order number, a clear photo of the issue, and a brief description of the problem. We review every case personally and will respond within 2 business days.